Refund policy

Refund & Return Policy

Thank you for choosing us for your custom apparel needs. As most of our products are made to order according to your specific designs, measurements, colors, logos, fabrics, and other customization requirements, our return and refund policy differs from that of standard retail products.

1. Custom-Made Products

All customized, personalized, private-label, and made-to-order products are generally non-returnable and non-refundable once production has started.

This includes products customized with:

Logos, embroidery, printing, patches, labels, or other branding
Custom colors or fabrics
Custom sizing or measurements
Custom patterns, cuts, or designs
Special trims, accessories, packaging, or finishing

Please carefully review and confirm all order details, artwork, measurements, colors, materials, and specifications before approving production.

2. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Before production starts: A cancellation may be accepted. Any costs already incurred for design work, sampling, materials, transaction fees, or other preparation may be deducted from the refund.
After production starts: Orders cannot normally be cancelled or refunded.
After the order has been completed or shipped: Cancellation is not accepted.

For custom-developed fabrics, accessories, labels, packaging, molds, screens, embroidery programs, or other specially purchased materials, related costs are non-refundable.

3. Samples and Approval

For custom orders, customers are responsible for reviewing and approving samples, mock-ups, artwork, measurements, fabrics, colors, and other specifications before bulk production.

Once a sample or production specification has been approved, bulk products made according to the approved sample or specifications will not be considered defective solely because of a change in preference.

4. Manufacturing Tolerances

Due to the nature of garment manufacturing, minor variations may occur between samples, production batches, and individual garments.

Reasonable variations may include:

Slight differences in color between production batches
Minor measurement differences
Small variations in stitching, embroidery, printing, washing, or finishing
Slight differences caused by fabric characteristics or garment washing processes

Unless otherwise agreed in writing, reasonable industry-standard manufacturing tolerances are not considered defects.

5. Defective or Incorrect Products

If you receive products that are defective, damaged, or materially different from the confirmed order specifications, please contact us within 7 days of receiving your order.

Please provide:

Your order number
A description of the issue
Clear photos and/or videos showing the problem
The quantity of affected products
Photos of packaging where applicable

We will review the claim and determine the appropriate solution.

Depending on the circumstances, we may offer:

Repair or correction
Replacement of the affected products
Reproduction of the affected quantity
Partial refund
Full refund for confirmed defective products

The appropriate remedy will depend on the nature and extent of the issue.

6. Size and Fit

For custom-sized garments, customers are responsible for providing accurate measurements and approving the size chart before production.

We cannot provide refunds or replacements for fit issues resulting from:

Incorrect measurements provided by the customer
Selection of the wrong size
Changes in personal preference
Differences in preferred fit after the size chart or sample has been approved

If the finished garments materially differ from the approved measurements beyond reasonable manufacturing tolerance, please contact us for review.

7. Color Differences

Colors displayed on computer screens, mobile devices, photographs, or digital mock-ups may vary from the actual product due to lighting, screen settings, fabric texture, dyeing processes, and production batches.

Minor color differences are not considered defects.

For orders requiring highly specific colors, we strongly recommend approving a physical fabric swatch, lab dip, or production sample before bulk production.

8. Change of Mind

Because our custom products are manufactured specifically for each customer, we do not accept returns or issue refunds due to:

Change of mind
Change of design preference
Incorrect size selected by the customer
Incorrect information supplied by the customer
Products no longer being required
Customer dissatisfaction with specifications that were previously approved

9. Shipping Costs

Original shipping charges, customs duties, taxes, import fees, brokerage fees, and other logistics-related charges are generally non-refundable.

If a return is approved because of a confirmed manufacturing error on our part, responsibility for return or replacement shipping will be discussed based on the circumstances of the claim.

We are not responsible for customs delays, import procedures, or additional fees charged by the destination country.

10. Return Authorization

Please do not return any products without contacting us first.

Unauthorized returns may not be accepted or refunded.

If a return is approved, we will provide return instructions. Products must be returned in the condition requested and within the specified return period.

11. Refund Processing

Approved refunds will normally be issued to the original payment method.

Bank fees, payment processing fees, currency conversion differences, and other third-party charges may not be refundable.

Processing times may vary depending on the payment provider or financial institution.

12. Contact Us

If you have any questions about your order, return, or refund request, please contact our customer service team.

We encourage customers to contact us first if there is any issue with an order so that we can review the situation and provide an appropriate solution.

This policy does not limit any rights that customers may have under applicable consumer protection laws.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at richstudio1@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at richstudio1@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at richstudio1@outlook.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.