Shipping policy
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SHIPPING POLICY
Last updated: September 21, 2026
1. Order Processing
Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. During peak seasons or promotional periods, processing times may be slightly longer.
2. Shipping Destinations
We ship worldwide. Shipping availability and rates are calculated at checkout based on your delivery address.
3. Shipping Methods and Estimated Delivery Times
We work with reliable international carriers (e.g., DHL, FedEx, UPS, SF Express). Estimated delivery times after dispatch:
- Hong Kong & Asia: 3–7 business days
- Europe & North America: 7–14 business days
- Rest of World: 10–21 business days
Delivery times are estimates only and are not guaranteed. Delays may occur due to customs clearance, carrier delays, or events beyond our control.
4. Shipping Costs
Shipping fees are calculated at checkout based on order weight, dimensions, and destination. Free shipping may be offered on qualifying orders as specified in promotions.
5. Wholesale & Bulk Orders
For wholesale or bulk production orders, shipping terms (including freight method, Incoterms, and cost allocation) will be agreed upon separately in the wholesale agreement or purchase order confirmation.
6. Customs, Duties, and Taxes
International shipments may be subject to customs duties, import taxes, or fees imposed by the destination country. These charges are the responsibility of the recipient. We are not responsible for delays caused by customs inspection.
7. Tracking
Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can track your order via the carrier's website.
8. Lost or Damaged Shipments
If your order is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue. Claims submitted after this period may not be accepted.
9. Address Accuracy
Please ensure your shipping address is correct before placing your order. We are not responsible for orders delivered to an incorrect address provided by the customer. Additional shipping charges may apply for re-delivery or address corrections.
10. Contact
For shipping enquiries, please contact us through our website.